Front of House Staff

Free Association Live•Las Vegas, NV

7h•Onsite

About The Position

Magic Mike Live is a first-class entertainment experience based on the hit films Magic Mike and Magic Mike XXL and that directly inspired the latest film, Magic Mike’s Last Dance. Serving as “the cure to the common male revue” (Las Vegas Sun), the steamy production features the hottest and most talented men in the country performing in front of, behind, above, and all around the audience. Magic Mike Live is a 360-degree dance and acrobatic spectacular that leaves its guests feeling inspired and ready to ignite their inner magic. MAGIC MIKE LIVE is seeking friendly, courteous, customer service-focused individuals to join the Front of House Staff team at the Sahara Hotel on the Las Vegas Strip. This is a swing-shift, on-call, non-union position with no guarantee on the number of hours or shifts worked per week. Candidates should have open evening availability, reliable transportation, and a flexible schedule. MAGIC MIKE LIVE shows are mature in nature, which we define as including strong language, adult themes, and sexual content of a non-explicit nature. Our work environment is professional and respectful, but candidates should be comfortable working with mature themes daily as a normal part of their professional responsibilities.

Requirements

2+ years of guest service experience is required.
Ability to solve problems quickly.
Ability to work both independently and as part of a team.
A “culture of service” mindset, with the guest’s experience coming first.
Open evening availability.
Reliable transportation.
Flexible schedule.

Nice To Haves

Experience in theater and entertainment preferred.

Responsibilities

Arrive prior to the evening’s performance and dress in the required attire.
Provide the proper atmosphere for the evening’s events.
Greet patrons and interact with guests.
Direct patrons to their assigned seat, seating audience members efficiently and safely.
Perform show-related cues to allow for the seamless performance of the production.
Possibly function as a Box Office agent, selling and printing tickets.
Scan admission tickets.
Possibly function as a Merchandise seller.
Verify tickets of VIP guests before allowing entrance to the VIP upgrade experiences.
Provide assistance to guests with special needs, including guests with walkers or wheelchairs.
Maintain order in the showroom and ensure adherence to safety rules.
Settle seating disputes should they arise.
Preemptively solve guest concerns.
Perform an active role in the running of the showroom.
Remove cups, paper, and general trash from the seating area following each performance.
Receive scheduled shifts two weeks in advance.
Submit scheduling conflicts three weeks in advance.
Arrange a replacement if unable to work a scheduled shift.
Complete other duties as assigned by the Front of House Manager, Front of House Supervisor, Production Staff, or Director of Hospitality & Guest Experience.