Front of House Manager

AT&T Performing Arts Center•Dallas, TX

45d•Onsite

About The Position

Are you a hospitality-driven leader who thrives in a live-event environment? We're seeking an experienced Front of House Manager to serve as the face of our performing arts center and ensure every patron, regardless of background or ability, feels genuinely welcomed. This is a high-visibility leadership role at the intersection of guest experience, community engagement, and arts administration.

Requirements

Front of house management
Theater operations
Performing arts venue experience
Guest services leadership
Patron experience
Hospitality management
Volunteer program management
Volunteer coordination
Community engagement
ADA compliance
Accessibility accommodations
Inclusive event management
Event operations
Live event management
Arts administration
De-escalation
Conflict resolution
Incident response
Cross-functional collaboration
Team leadership
Staff coordination
Data entry
Record-keeping
Post-event reporting
Payroll tracking
Diversity, equity, and inclusion (DEI)
Community-centered service

Nice To Haves

Bilingual is a plus

Responsibilities

Lead all front-of-house operations for performances, special events, and venue rentals
Oversee audience flow, seating assignments, lobby management, and ADA/accessibility accommodations
Serve as the approachable, highly visible face of the Center in lobby and public spaces
Manage patron concerns with professionalism, empathy, and sound judgment
Coordinate seamlessly with box office, concessions, production, and security teams
Ensure all patron areas are safe, clean, welcoming, and operationally ready before each event
Remain on-site through the conclusion of events and full patron egress
Serve as the designated on-site emergency and incident point of contact
Recruit, interview, onboard, and train volunteers who reflect the Center's values of diversity, equity, and inclusion
Develop and manage volunteer schedules ensuring adequate coverage for all events and special projects
Serve as the primary volunteer liaison, building lasting community relationships
Track volunteer hours, maintain accurate records, and generate engagement/retention reports
Lead volunteer training sessions and design recognition initiatives that celebrate contributions
Collaborate across departments to identify and fulfill volunteer needs
Prepare post-event reports documenting attendance, incidents, and patron feedback
Log staff payroll hours and volunteer points accurately before the end of each shift
Complete the Weekly Office Hours Checklist consistently
Serve as the lead FOH contact for assigned resident companies—attend pre-show meetings, manage program distribution, and maintain up-to-date briefing sheets throughout each production run
Maintain FOH supplies, signage, and accessibility resources
Keep senior leadership promptly informed of any situation requiring immediate attention