Front of House Manager
About The Position
The Manager role assists the General Manager with ensuring a strong culture and Company values, while delivering entertainment unmatched in the market. This position is the leader running the shift to help our team members exceed our guests’ expectations. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The Manager leads the way to go the extra mile for our guests and understands we work with each other to support one another. Our Mission Is At State of Play, our mission is to create moments of joy and connection through the power of play. Our Values Are: We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen. We’re Thoughtful: We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions. We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed. We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.
Requirements
- 3yrs of customer service or hospitality experience (prior leadership experience preferred)
- Required food, alcohol, and allergen certification maintained throughout employment, additional state qualifications may apply per location
- Available to work various shift times and days, including weekends and holidays
- Ability to effectively communicate verbally and digitally
- Self-driven, results oriented, and proactive attitude
- Able to stand and/or walk for long periods of time
- Ability to lift over 50+ lbs. if necessary
- Legally authorized to work in the US
Nice To Haves
- prior leadership experience preferred
Responsibilities
- Create Positive Energy: Ensures consistent execution of food, beverage, service and hospitality that aligns with company standards, policies, and programs
- Inspires the team to enhance their leadership through coaching, development, and training
- Be Consistent and Fair: Flexible approach and readily able to adapt to needs and changes
- Demonstrate solution focused leadership and proactively seek out feedback from others
- Show Urgency: Proactively manages costs in partnership with the GM through scheduling and inventory
- Ownership of assigned FOH operations department assigned by General Manager
- Be Both Independently Minded and a Team Player: Works with General Manager and management team to develop and execute strategies to achieve operational goals
- Ensures the restaurant team delivers upon service standards to cultivate the ultimate guest experience
Benefits
- Medical
- Dental
- Vision
- other insurance benefits
- Paid Time Off
- Sick Time
- Paid Holidays
- 401k
- Medical FSA
- Commuter benefits
- Employee Discount: 50% your total bill for you and up to five guests
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
