Front of House Manager- NYC
About The Position
Original X Productions (OGX) is seeking a Front of House Manager to lead Retail and Food & Beverage operations at The Friend Experience in New York. This role is responsible for delivering exceptional guest experiences and managing day-to-day operations, including leading a team of supervisors and frontline staff. The ideal candidate possesses strong leadership skills, thrives in a fast-paced environment, has experience with diverse personalities, pays attention to detail for reporting, and has a background in sales and training. The Front of House Manager will drive revenue growth in Retail and Cafe operations, foster a culture of accountability and service excellence, and actively support daily operations by leading through example. They will also be responsible for coaching and developing team members, ensuring operational standards, and creating meaningful guest interactions to enhance satisfaction and sales.
Requirements
- 3+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
- Bachelor’s degree or equivalent experience.
- Must possess, or be able to obtain, a valid NYS food handlers certificate.
- Must possess, or be able to obtain, a valid FDNY S-95 certificate.
- Maintains composure under pressure and enjoys working in a fast-paced and fluid environment.
- Exceptional communication skills, both written and verbal.
- Organized and detail oriented.
- Ability to multitask effectively.
- Ability to work weekends and holidays.
Responsibilities
- Implement, train, and promote guest experience policies, procedures, and standards.
- Ensure the property is well maintained and in peak condition.
- Schedule team members in the Cafe and Retail shop.
- Participate in MOD (Manager on Duty) rotation.
- Recruit, interview, and hire commercial staff team members for Retail, and Food & Beverage departments.
- Assist in the training and creation of reference materials for all commercial staff.
- Enforce all rules and regulations; uphold accountability and support discipline when standards are not met.
- Oversee procurement to maintain optimal stock levels while controlling costs and waste.
- Manage inventory levels and oversee all inventory stock counts and audits.
- Enforce strict adherence to food safety regulations, conducting regular inspections and audits.
- Develop strategies to maximize revenue, analyzing sales data to identify growth opportunities.
- Manage Cost of Goods to ensure the cafe is hitting its budgeted targets.
- Ensure compliance with local health regulations, implementing responsible service policies and staff training.
- Collaborate with Creative to create a seasonal drink menu.
- Ensure Retail stock items are ordered from suppliers.
- Manage Retail inventory levels, conducting full stock inventory on a monthly basis.
- Maintain a clean and organized space in front and back of house.
- Develop and implement sales strategies and incentives for team members to achieve targets.
- Monitor third party image operators and vendors to ensure they provide services consistent with company standards.
- Implement store layout updates as directed.
- Assist with special company projects as may be needed.
- Perform any and all duties as assigned.
Benefits
- Health benefits including medical, dental, and vision
- Individual Retirement Account
- Commuter benefits
- Paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
