Front of House Manager

Topgolf • Dallas, TX

3d • Onsite

About The Position

This role involves supervising a team to deliver exceptional service, coaching and developing staff, upholding operational and safety standards, and ensuring efficient operations. The Front of House Manager will focus on driving performance through business metrics, maximizing profit and revenue, and performing other operational duties as assigned.

Requirements

• 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location

Responsibilities

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Benefits

• Free Play & 1/2 price food
• Health, dental, vision
• 401(k) team member match
• Free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED