Front of House Manager

SC Wings Block, LLC•Aliso Viejo, CA

About The Position

Wings. Beer. Sports. It's what we do! We bring big game-time energy to our guests without being at the stadium. We are looking for just the right Team Members to jump in the game! Buffalo Wild Wings is a fun, fast-paced environment. Come coach the team as a Front of House Manager! The Front of House (FOH) Manager position creates legendary experiences for guests and team members through the management of our Server, Host, and Bartender teams. Each FOH Manager has a specific Area of Responsibility (AOR) and will focus on the management of either of the three teams. The FOH Manager is directly accountable for the execution and performance of the front-of-house team and provides direction and supervision to all front-of-house team members.

Requirements

General knowledge of labor laws, health codes, safe food handling and sanitation,
Strong people management and communication and interpersonal skills
Superior guest service and hospitality skills
Skill in time management and organization with attention to detail
Self-motivated and a passion for teaching others
Minimum 1 year of restaurant/bar experience in a leadership role

Responsibilities

Utilizes all compliance systems, manager tools, and procedures both in a timely manner and with integrity (including but not limited to CSP/SOPs, restroom checks, ticket tracker, line checks, and guest check audits) to ensure proper shift execution.
Conducts administrative manager functions as needed (entering invoices, end-of-day procedures, etc.).
Maintains high cleanliness standards, and holds Team Members accountable for adherence to daily, weekly, and monthly cleaning schedules.
Helps to ensure adherence to ServSafe Alcohol, Food, and HACCP standards, with specific responsibility for Food and HACCP.
Assists in the roll-out of new company programs, policies, and procedures as requested.
Understands and executes all new product and marketing promotions.
Manages shifts to achieve sales and profit goals (including labor and food cost management, and controlling expenses)
Models hospitality skills/behaviors, including regular interaction and engagement with guests.
Ensures guest satisfaction, and inspires guest loyalty.
Ensures responsible alcohol service, through effective shift execution.
Effectively handles guest complaints during shifts, turning unsatisfied guests into satisfied guests.
Ensure 100 % compliance in all areas of federal and state laws, company policies, guidelines, and procedures.
Ensure the execution of all company-specified training and development programs including hourly, WCT, shift leader, and manager programs.
Plan and lead employee meetings, build camaraderie, and solicit feedback.
Handle shift-by-shift coaching and counseling of team members and seek guidance from the General Manager, District Manager, or Human Resources for any termination decisions.
Keep the District Manager and Human Resources informed of any and all employee relations issues, especially potentially concerning discrimination or harassment.
Other duties as assigned