FOH Manager

Topgolf•Glendale, AZ

7d•Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows.

Requirements

2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law

Responsibilities

Lead the Guest Experience: Set the daily standard for service and hospitality across the front of house, stay visible on the floor and interact with guests to assess and elevate their experience, always uphold operating procedures and guest safety and satisfaction standards, ensure all guest areas are fully staffed and functioning efficiently.
Coach and Develop the Team: Supervise front of house team members and coach them in the moment, drive team member engagement and create a team culture rooted in care and accountability, support hiring, scheduling, onboarding, and ongoing development, delegate tasks clearly and follow up to ensure completion.
Manage Operations: Execute opening and closing procedures and manage assigned shifts, use business metrics and guest feedback to drive performance improvements, maximize revenue and profit within your area of responsibility, support ordering, inventory management, and facilities needs as assigned.
Uphold Standards and Culture: Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring, maintain compliance with all health, safety, and operational standards, champion a positive, high-energy work environment that reflects the Topgolf brand.