Front of House Manager - Hourly

Suser Restaurant Group•White Lake Charter Township, MI

57d•Onsite

About The Position

Suser Restaurant Group is comprised of Sparkies Kitchen & Bar, Stella's Table, and Union 212 Banquet Hall, located in the lakes area of Oakland County. We invite you to join our talented team that is committed to providing amazing food and service to our guests — whom we treat like family.

Requirements

1-2 years of supervisory experience, preferably in a restaurant or retail environment
Proven ability to train, guide, and lead a team in a fast-paced environment
Strong problem-solving skills with the ability to think on your feet
Excellent written, verbal, math, and interpersonal communication skills
Strong organizational and time management skills
Ability to work with a high degree of independence and discretion
Flexible availability, including nights, weekends, and holidays
Valid driver's license with reliable transportation
Positive attitude, professional appearance, and a genuine passion for hospitality

Responsibilities

Lead, coach, train, and develop the front of house team, creating an environment where enthusiastic people are recognized and rewarded for achieving both organizational and personal goals
Manage daily front of house operations, ensuring smooth and efficient service throughout every shift
Serve as acting manager in the absence of the General Manager, taking full responsibility for restaurant operations
Oversee all cash controls and enforce company policies and procedures
Ensure all safety and security procedures are followed within the restaurant
Maintain high standards of guest service, resolving any issues promptly and professionally
Monitor floor operations, assist staff as needed, and ensure proper table management and guest flow
Communicate effectively with the kitchen team to ensure timely and accurate order delivery
Uphold and model company culture, values, and standards at all times