Front of House Leadership Intern

Margaritaville Atlanta•Atlanta, GA

93d•Onsite

About The Position

This internship is responsible for maintaining a high degree of guest and staff member satisfaction while assisting with the day-to-day operation of the venue. The intern will ensure the highest quality product reaches guests, assist in training new staff, and support management in motivating, developing, coaching, and counseling staff to ensure proper service levels. Key duties include visiting tables to ensure guest satisfaction, managing inventory recommendations, assisting with labor controls and duty assignments, reporting staff issues to management, handling guest check adjustments, maintaining service efficiency, sanitation, and training standards, assisting with opening and closing duties, and ensuring productivity and quality standards are met. The intern will also maintain a high level of product knowledge, communicate effectively with guests, establish rapport through name recognition, and perform other assigned duties with urgency. Participation in weekly leadership classrooms and assignments with other interns is expected, along with adherence to responsible alcohol service, safety, sanitation practices, and all company policies and procedures.

Requirements

Restaurant experience preferred.
Leadership or management experience preferred.
Excellent written and verbal communication skills.
Ability to interact professionally with other departments and outside contacts.
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
Good judgment and decision making abilities.
Basic computer skills, Word, Excel, and Outlook preferred.
High school degree or GED required.
Must be enrolled in a university or college throughout the duration of the internship.
Health permit/food safety and Alcohol Awareness. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
Expressing or exchanging ideas or instructions by the spoken word.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

Ensures the highest quality product reaches our guest and meets specifications.
Assists in training new staff members within their department.
Assists management with motivating, developing, coaching and counseling staff members to ensure the proper level of service is being provided to guests.
Visits all tables during every guest’s meal to ensure guest satisfaction and consistent customer service.
Notifies management of low inventory and recommends new inventory.
Assists with labor controls and assigning duties to Staff Members.
Responsible for reporting any Staff Member issues to management.
Responsible for comping and/or discounting guest checks when applicable.
Ensures a high standard of service efficiency, sanitation and training.
Assists management with opening and closing responsibilities and assigning duties to Staff Members, and including overseeing dining room set up and conducting a walk-through of venue.
Ensures that all productivity and quality standards are maintained.
Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.
Will participate in weekly classrooms with leadership and work on assignments with other interns.
Adheres to responsible alcohol service established by company policy.
Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
Adheres to all company policies and procedures as established in the Staff Member Handbook.