Front Of House Lead
About The Position
Supervise restaurant staff responsible for greeting and seating guests, providing menu and daily special information, taking orders, serving guests, busing tables, and handling guests’ check out and payment. Ensures that the team is providing outstanding and prompt customer service at all times. Monitors speed of service, guest interactions, quality and quantity of food served and overall service level provided. Responsible for coordinating daily work schedules of staff. Works with kitchen staff managing guest service. May assist with cashier, host or server duties as needed.
Requirements
- Demonstrated ability to communicate well and interact with guests and staff in a clear concise manner providing prompt, outstanding customer service.
- Ability to understand basic prep and cooking procedures, such as sauté, broil, pan and deep fry, while observing sounds health and sanitation practices.
- Ability to load and unload delivery trucks and handle inventory of items required.
- Demonstrated ability to use POS systems and handle cash and credit transactions while following proper cash handling policies and procedures.
- Demonstrated ability to reconcile cash drawer and end of day sales reports.
- Ability to lead, coach, train and develop staff in all aspects of their jobs.
- Foster a team environment, multi-task efficiently and maintain positive working relationships.
- Demonstrated ability to handle all restaurant duties.
- Demonstrated ability to handle difficult guest relation situations.
- Ability to work with appropriate, related computer software.
- Good oral and written communication skills and strong interpersonal skills.
- High School Diploma or GED.
- Current Food Handlers Card.
- Serv Safe Certification.
- Prior experience cooking and serving food.
Nice To Haves
- Prior experience in restaurant leadership or service industry preferred.
- Preference given to Hualapai Tribal members.
Responsibilities
- Direct supervision of Hosts/Hostesses, Buspersons, Cashiers, Servers, Dishwashers, and Cooks at Diamond Creek Restaurant.
- Coordinate daily work schedules and assignments of staff.
- Responsible for ensuring the daily preparation of food items to be used in the kitchen.
- Assist cooks in preparing meals and food items.
- Complete temperature and stock logs.
- Ensure sound health and sanitation policies and procedures are always followed.
- Maintain and operate kitchen equipment properly.
- Ensure the organization of all walk-ins and storage areas, and monitor stock levels of food items.
- Wash dishes, sweep floors, bus tables, handle trash collection and mop floors as assigned.
- Load and unload delivery trucks utilizing appropriate inventory method.
- Ensure kitchen is clean and stocked at all times.
- Ensure high food quality and service standards and that customers are receiving food promptly.
- Manage difficult guest relations situations.
- Lead, coach, train, develop and motivate team members in all aspects of their jobs.
- Model outstanding customer service in all interactions with guests.
- Ensure all communications are shared with employees in a timely and accurate manner, as appropriate.
- Foster a team environment, multi-task efficiently and maintain positive working relationships.
- Keep the Restaurant Supervisor and/or Manager informed of all issues and concerns.
- Perform other work-related duties as assigned.
Benefits
- Free uniforms
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
