Front-of-House (FOH) Support Team Member (Tang Bar)

Kizuki Ramen•Bellevue, WA

17d

About The Position

As a Front-of-House (FOH) Support Team Member, you are the face of Tang Bar and play a key role in creating a positive guest experience. You’ll assist with customer guidance, manage the ingredient bar, maintain cleanliness, and support smooth day-to-day service. Your job is to ensure guests feel welcome, informed, and cared for from entry to exit. English and Chinese language skills are highly preferred to better support our customers and team communication.

Requirements

Prior FOH or customer service experience preferred
Friendly, professional demeanor and strong communication skills
Must be able to speak both English and Chinese
Ability to multi-task in a fast-paced environment
Must be punctual, dependable, and team-oriented
Able to stand for long periods and lift up to 25 lbs
Flexible schedule availability including weekends and holidays

Responsibilities

Greet guests with a warm and friendly attitude
Guide customers through the ordering process, explaining the Malatang concept and ingredient options
Assist in managing the flow of the ingredient selection line
Monitor and restock the ingredient bar, ensuring items are fresh, clean, and well-presented
Maintain cleanliness and organization of the dining area and front counter
Answer questions about menu items, allergies, and spice levels
Operate POS system for order payment and check accuracy
Communicate with kitchen and back-of-house team to ensure order accuracy and timing
Support opening and closing tasks as assigned