Front of House Employee

Flippers Pizzeria•Saint Petersburg, FL

13d•Onsite

About The Position

Serving at Flippers Pizzeria requires excellent customer service that matches our excellent pizza! We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Requirements

Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
Ability to handle orders accurately and efficiently, even in a high-pressure environment.
Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
Available to work various shifts, including early mornings, evenings, weekends, and holidays.
Capable of standing for long periods and moving quickly during busy periods.
Knowledge of or willingness to learn health and safety standards applicable to food service.
Must possess or be willing to obtain relevant food handler certifications.

Responsibilities

Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.