Front of House Director

Chick-fil-A•Prince Frederick, MD

5d•Onsite

About The Position

Chick-fil-A Front of House Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Chick-fil-A Front of House Director is responsible for executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Chick-fil-A Front of House’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. They lead by example and set the tone that others will follow. Bilingual in in Spanish and English (written and spoken) helpful We’re looking for a driven, people-first Front of House Leadership to oversee all front-of-house operations, deliver consistently excellent food, and develop a high-performing team. This is a senior leadership role focused on food safety, quality, speed, and team development.

Requirements

Demonstrates core values
Embraces Chick-fil-A culture
Has a servant’s heart
Passion for people and serving others
Strong character
Takes initiative
Works with a sense of urgency
Responsible for executing daily operations
Keeps team members accountable for Operational Excellence and Recipe for Service
Completes tasks so that the restaurant runs effectively
Coaches and develops team members
Leads by example
Sets the tone that others will follow
Driven, people-first Front of House Leadership
Oversees all front-of-house operations
Delivers consistently excellent food
Develops a high-performing team
Focus on food safety, quality, speed, and team development

Nice To Haves

Bilingual in Spanish and English (written and spoken)

Responsibilities

Provide strong leadership and guidance to the back of house team, including team members, trainers, and team leaders to ensure smooth operations and consistent food quality and service.
Communicate restaurant vision to the team through daily practices.
Oversee the preparation, cooking and presentation of menu items according to Chick-fil-A's high-quality standards and specifications.
Maintain a well-organized restaurant environment, including equipment maintenance, cleanliness, and compliance with food safety regulations.
Collaborate with the certified trainer and training manager, to deploy and train about new menu items, limited-time offers, and seasonal specials that align with Chick-fil-A's brand and customer preferences.
Implement quality control measures to consistently deliver exceptional food products and uphold Chick-fil-A's taste and presentation standards, performing to performance standards.
Monitor and front of house kitchen-related expenses, including food costs, labor costs, and waste reduction, to meet budgetary goals while maintaining food quality.
Work closely with BOH staff, including the management team and BOH Team members, to ensure seamless coordination and exceptional guest experiences.
Ensure compliance with local health department regulations, food safety standards, and Chick-fil-A's operational policies, taking necessary actions to address any violations or concerns.
Ensure customer satisfaction is a top priority through operational excellence and recover guests when needed.
Willingness to work in a staff position if needed, stepping in to support front of house operations and provide hands-on assistance.