Front of House Coordinator (Peabody Concert Operations)

Johns Hopkins University•Baltimore, MD

8d•$25 - $44•Onsite

About The Position

The Front of House Coordinator will oversee the front of house operations for public and private events at Peabody Institute’s Baltimore campus and the Washington, DC performance space. This role will also assist the Concert Office Manager with general administrative duties. The position involves implementing ticketing policies, managing student staff, overseeing public spaces, maintaining information for various stakeholders, and providing onsite event management.

Requirements

High School Diploma/GED
One year of professional experience in customer service
Experience hiring, scheduling and training staff
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula

Nice To Haves

Bachelor's Degree
Experience in implementing operating policies and procedures

Responsibilities

Implement ticketing policies and procedures
Monitor seat holds and venue capacities for events at the Peabody Baltimore campus, Hopkins Bloomberg Center in Washington, D.C., and additional performances spaces.
Manage online ticket sales for ticketed events for the Baltimore and DC Campuses, and additional performances.
Respond promptly to patron inquiries for all public performances.
Manage student usher and box office crew for all performance venues, including hiring, training, scheduling, and payroll approval.
Maintain usher handbook and communicate policy changes.
Oversee public spaces and crowd flow, ensuring cleanliness, order, and readiness for events and emergencies.
Ensure front of house readiness for events and emergencies.
Oversee lobby signage for public events.
Monitor and replenish front of house supplies.
Maintain First Aid and CPR compliance and coordinate with the Facilities team.
Maintain internal and public information for staff, faculty, students, and patrons, ensuring accuracy of event listings.
Work with various teams to manage seating kills, reservations, and capacities.
Attend weekly Events Meetings and maintain front of house details in ArtsVision.
Onsite management of events, including managing student ushers, the box office, and acting as the main point of contact for patrons.
Provide event coverage for offsite events at the DC space and other identified spaces.
Assist with supporting competitions and other events identified by the Concert Office Manager.
Perform other duties as assigned.