Front of House Associate

CHILDRENS THEATRE COMPANY • Minneapolis, MN

1d • $0 - $18 • Onsite

About The Position

The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions. This position reports to the Front of House Manager.

Requirements

• Demonstrated customer service skills including working with diverse groups of people
• Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom
• MUST be available for at least two weeknight performances and one weekend day during the run of all productions
• Must be age 18 or older

Nice To Haves

• Previous ushering experience in a non-profit or arts organization a plus, but not required
• Availability for weekday mornings are a plus
• A commitment to ethical conduct in all respects of the work environment
• A commitment to creating a just, equitable and inclusive work environment
• A commitment to the protection of confidential information to which this position has access
• Willingness to wear CTC Front of House uniform

Responsibilities

• Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive
• Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance
• Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system
• Assist in making sure that the patrons all leave the theatre safely post performance
• Help clean the theatre and restock concessions and gift shop for the next performance
• Represent Children’s Theatre Company at both internal and external events as requested
• Attend trainings and meetings as required
• Perform other duties as assigned by the House Manager and/or Performance Supervisor
• Project the brand image of CTC through actions and behaviors at events and at the theatre
• Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion
• Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
• Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

Benefits

• CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
• Training is provided for candidates who do not already possess alcohol sales and handling certification

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed