Front Loader - Biller

Clinica Romero • Los Angeles, CA

1d

About The Position

The Front-Loading Specialist is responsible for ensuring efficient and accurate loading of patient registration information into the Electronic Health Record (EMR) system prior to the patient’s scheduled appointment. This role requires meticulous attention to detail and strong organizational skills. A strong understanding of California FQHC billing practices is preferred, along with proficiency in registration and billing functions within systems such as OCHIN and Epic. The specialist will work closely with operations, billing, EHR Support Analysts, and other administrative professionals to streamline workflow and enhance patient care delivery.

Requirements

• High School Diploma or equivalent required
• Previous experience in medical billing or Medical Front office running eligibilities for all payers, Medi-Cal, Medicare, commercial plans.
• Exceptional attention to detail and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

• Associate’s or Bachelor’s degree in a related field preferred.
• A strong understanding of California FQHC billing practices is preferred.
• Proficiency in registration and billing functions within systems such as OCHIN and Epic.
• Proficiency with Epic systems, specifically Prelude and Resolute modules, is highly desirable.

Responsibilities

• Review the Department Appointment Report for Front-Loading, noting what needs to be updated for the patient’s upcoming appointment.
• Accurately review and/or update patient demographic information.
• Verify assigned Guarantor.
• Verify Coverage/Subscriber for accuracy.
• Verify RTE, make corrections if necessary.
• Review Federal Poverty Level for completion.
• Ensure all patient data is up-to-date and correctly formatted in accordance with organizational standards.
• Ask the patient to verify or provide demographics and patient-level information.
• Ask the patient to verify or provide Guarantor information.
• Verify or complete the FPL with the patient; advising of patient needed items.
• Ask the patient to provide or verify insurance information.
• Advise the patient on documents required at check-in.
• Inform patients of co-pay or out-of-pocket costs.
• Collect for previous balances.
• Create a patient message detailing items needing correction at the time of check-in.
• Collaborate with clinical and administrative staff to gather necessary patient information and update records as needed.
• Communicate effectively with team members to resolve any data discrepancies or issues promptly.
• Communicate with front office Manager/supervisor for errors in registration
• Regularly audit entered data to ensure accuracy and completeness.
• Identify and correct any errors or inconsistencies in the patient records.
• Provide front-line support for Epic-related issues, escalating complex problems to Billing supervisor.
• Assist in training new staff on the proper use of the OCHIN Epic system and front-loading procedures.
• Maintain accurate records of data entry activities and patient information updates.
• Generate regular reports on front-loading performance and identify areas for improvement.
• Perform additional duties and responsibilities as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED