Front Line Section Lead

Tessera•Lakewood, WA

8d•$30 - $30•Onsite

About The Position

Tessera is seeking an engaged, dependable, and highly motivated Front Line Section Lead to join our team. This position oversees issue/turn‑in clerks and ensures all OCIE issue and turn‑in operations are performed accurately, safely, and with exceptional customer service. The Lead coordinates daily workflows, maintains documentation standards, and supports team performance through coaching, training, and oversight. Typical duties include but are not limited to:

Requirements

3–5 years in retail or warehouse operations, with supervisory experience strongly preferred. Equivalent combinations of education and experience may be considered.
Strong understanding of supply management procedures, warehouse operations, and cargo distribution.
Demonstrated team leadership or collaborative management experience.
Proficiency in Microsoft Word and Excel.
Clear and effective communication skills.
Ability to read and interpret productivity and quality reports.
Valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance carrier.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.
Access to this federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id .
Must be able to obtain and maintain a CAC card for this position.

Responsibilities

Provide daily leadership and guidance to issue/turn‑in clerks, ensuring proper issuing, turning in, exchanging, classifying, and sorting of OCIE items.
Monitor work quality, maintain cleanliness and prioritization standards, and ensure exceptional customer service by supporting staff and resolving customer questions or concerns.
Train employees on procedures, documentation requirements, and workflow expectations while reviewing completed work for accuracy and compliance.
Maintain accurate OCIE records, support annual inventory, and ensure adequate equipment levels to meet projected demand.
Complete required supervisory documentation, including performance evaluations, disciplinary or corrective actions, and NISH evaluations.
Coach, mentor, and address employee concerns; monitor performance, conduct, attendance, and efficiency, documenting issues as required.
Track daily attendance, absences, and tardiness, ensuring proper reporting on designated company forms.

Benefits

Medical, Dental, Vision
401(k) retirement plan
Life & Short-Term Disability Insurance
Health and Welfare Benefit ($4.93 per hour worked)
Flexible Spending Account for both medical and dependent care
11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave accrued at 1 hour of sick leave for every 30 hours worked up to a maximum of 56 hours of sick leave per year
Potential shared earning bonus
Tuition assistance available after 1 year of employment and potential scholarships for qualified dependents
Verizon wireless discount
Employee Assistance Program (EAP), and an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees