Front Line Care Clinician - New Orleans, LA

Medline • New Orleans, LA

16h

About The Position

The Front Line Care Clinician owns clinical support activities that help retain and grow Medline Front Line Care business. The role provides customer support, clinical troubleshooting, trial and implementation support, and clinical solutions execution in collaboration with OneMedline partners. The Front Line Care team partners with health systems to improve outcomes related to hospital-acquired conditions, including CAUTI, CLABSI, hospital-acquired pressure injuries (HAPI), and fall prevention.

The clinician provides clinical expertise and education on the safe and effective use of Front Line Care products, builds account-level relationships with clinical decision-makers, and supports customer trials, implementations, and ongoing clinical solutions. The position collaborates with internal commercial and clinical partners to address customer needs, retain and grow business, and coordinate evaluations, implementation resources, and follow-up.

Requirements

• Hold at least one of the listed certifications or meet state-specific requirements to practice: RN (Registered Nurse), CCRN (Critical Care Registered Nurse), APRN (Advanced Practice Registered Nurse), VA-BC (Vascular Access Board Certified), CRNI (Certified Registered Nurse of Infusion), CWOCN (Wound, Ostomy, and Continence Nursing Certification), CWCN (Certified Wound Care Nurse), WCC (Wound Care Certification), CNOR (Certified Perioperative Nurse), or CIC (Certified Infection Control).

Responsibilities

• Provide clinical subject matter expertise on clinical practice related to the safe and effective use of products.
• Present and educate customers on the safe and effective use of Front Line Care products, with a focus on nursing quality metrics including CAUTI, CLABSI, HAPI, and fall prevention.
• Build and maintain account-level relationships with clinical decision-makers, including CNOs, ACNOs, ICU and unit leaders, Infection Prevention, WOCN, and Quality/Patient Safety stakeholders.
• Support retention activities in the assigned geography and participate in account trials, implementations, and post-implementation support.
• Collaborate with Front Line Care Specialists to pitch, perform assessments, and implement and maintain clinical solutions.
• Work in the field with Acute Care, IDN, Front Line Care Strategic Account Managers, Front Line Care Reps, and other partners to identify appropriate customer solutions and retain and grow business.
• Lead or attend local trade shows, educational dinners, chapter events, and product events as needed.
• Maintain an appropriate frequency of touchpoints with priority accounts.
• Conduct account activities including in-services, just-in-time education, clinical troubleshooting, bedside audits, trial support, clinical solutions workshops, and protocol reviews with clinical stakeholders.
• Coordinate customer expectations, internal resources, clinical evaluations, implementation needs, and follow-up actions.
• Participate in Front Line Care Clinical business reviews.
• Initiate and facilitate communication and collaboration among relevant internal stakeholders.

Benefits

• Competitive total rewards package
• Continuing education and training
• Health insurance
• Life insurance
• Disability insurance
• 401(k) contributions
• Paid time off
• Employee Assistance Program, Employee Resource Groups, and Employee Service Corp access for employees working fewer than 30 hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed