Front End Team Leader

Bass Pro Shops•Colorado Springs, CO

About The Position

Under the supervision of the Group Sales or Department Manager, the Front End Team Leader provides daily direction to department associates and supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping deliver a pleasant and productive shopping experience. The Team Leader assists with staffing, interviewing, training, scheduling, coaching, performance feedback, and resolving customer and associate concerns. The position also helps maintain merchandising directives, plan-o-grams, pricing and UPC integrity, inventory accuracy, advertised-item displays, product knowledge, and special events. The role provides a strong customer experience by assessing customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and in-store pickup. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and group presentations.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during the shift; occasionally climb ladders, stairs, or ramps; communicate; repeat hand and wrist motions; operate machinery, power tools, vehicles, or heavy equipment; work in confined or noisy spaces; and move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more with team assistance as needed.
Uses independent judgment within company policies and procedures, analyzes problems, performs needs assessments, adapts broad guidelines to achieve desired results, and makes recommendations affecting policies, procedures, and practices.

Nice To Haves

Supervisory experience in retail.

Responsibilities

Support the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant, productive shopping experience and maintain strong customer service results.
Assist with staffing, interviewing, associate selection recommendations, training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to foster positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities in coordination with the GSM/DM and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory duties including planning and assigning work, directing and evaluating performance, addressing complaints, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying needs, recommending products, and promoting programs including CLUB Membership, VOC, and in-store pickup.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.