Front End Supervisor

Curtis Lumber Co•Ballston Spa, NY

6d•Onsite

About The Position

Curtis Lumber, a family-owned and operated building materials retailer, is seeking an experienced Front End Supervisor for its Ballston Spa location. This role involves engaging in face-to-face, phone, and electronic sales, utilizing exceptional customer service and sales skills to meet or exceed sales and margin goals. The position also includes supervising assigned employees effectively. Curtis Lumber offers competitive pay, excellent benefits, and ideal business hours for a healthy work-life balance.

Requirements

Exceptional customer service and sales skills
Experience in a supervisory role
Ability to meet or exceed sales and margin goals
Ability to supervise employees appropriately and effectively
Excellent attitude
Ability to research and resolve customer complaints and conflicts
Ability to strive to eliminate errors, prioritize work accuracy, and seek opportunities to improve efficiencies
Ability to interact and communicate with supervisors, coworkers, and customers in a positive and professional manner
Ability to take responsibility for job performance of employees and overall customer satisfaction
Ability to maintain a neat, clean store and yard appearance
Ability to practice good merchandising including setup and traffic flow
Ability to maintain inventory levels and notify appropriate person of out stocks
Ability to rotate stock
Ability to manage shrink by utilizing proper procedures for cull and damaged product
Ability to assist with physical inventory and cycle counts
Ability to meet and or exceed individual sales goals
Ability to meet and or exceed individual margin goals
Ability to understand the marketplace
Ability to know product features
Ability to manage order profitability
Ability to ensure department is prepared daily for sales and promotions
Ability to work with Manager to develop and grow customer base and sales volume
Ability to demonstrate and teach effective upgrade selling and closing techniques
Ability to set example for employees; teach and mentor
Ability to issue accurate and complete orders
Ability to manage open order report
Ability to comply with all safety policies and procedures
Ability to complete required monthly safety involvement
Ability to use proper PPE when required
Ability to maintain a safe work environment
Ability to be always aware of surroundings
Ability to always work safely
Ability to comply with all Company policies and procedures
Willingness to develop new and existing skills through educational programs including, seminars, product knowledge training and clinics
Willingness to become a member of a committee/team for current or new programs to ensure their success
Mandatory attendance at Company/store meetings

Nice To Haves

Experience in the building materials retail industry

Responsibilities

Monitor employees daily activity and delegate or assign work as appropriate
Prepare and distribute work schedules
Challenge and develop employees’ performance, provide feedback, and hold direct reports accountable for their goals and job responsibilities
Ensure timely, accurate review of weekly time record reports and employee expenses for payroll processing
Assist with candidate selection and interview process for new hires
Motivate employees and offer opportunity and reward appropriately
Make recommendations to supervisor regarding efforts to control employee turnover
Make recommendations to supervisor regarding employee performance for coaching, review, and disciplinary efforts
Effectively research and resolve customer complaints and conflicts
Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies
Interact and communicate with supervisors, coworkers, and customers in a positive and professional manner
Take responsibility for job performance of employees and overall customer satisfaction at their location
Maintain a neat, clean store and yard appearance
Practice good merchandising including setup and traffic flow
Maintain inventory levels and notify appropriate person of out stocks
Rotate stock
Manage shrink by utilizing proper procedures for cull and damaged product
Assist with physical inventory and cycle counts
Meet and or exceed individual sales goals
Meet and or exceed individual margin goals
Understand the marketplace
Know product features
Manage order profitability
Ensure department is prepared daily for sales and promotions
Work with Manager to develop and grow customer base and sales volume
Demonstrate and teach effective upgrade selling and closing techniques
Set example for employees; teach and mentor
Manage Order Profitability
Issue accurate and complete orders
Manage open order report
Comply with all safety policies and procedures
Complete required monthly safety involvement
Use proper PPE when required
Maintain a safe work environment
Be always aware of surroundings
Always work safely
Comply with all Company policies and procedures
Develop new and existing skills through educational programs including, seminars, product knowledge training and clinics
Willing to become a member of a committee/team for current or new programs to ensure their success
Attendance at Company/store meetings is mandatory
Other duties may be assigned