Front End Supervisor

Co-op•Brandon, MB

2d•Onsite

About The Position

The Front End Supervisor will be responsible for supervising front-end team members, ensuring efficient checkout operations and strong customer service. This role involves overseeing cashiering standards, cash handling, and responding to customer inquiries. The supervisor will also prepare schedules, coordinate staffing, and maintain front-end housekeeping and merchandising standards. Additionally, the role requires representing Co-op values and supporting its community-focused mission.

Requirements

Completion of Grade 12 or equivalent is required.
2-3 years of progressively responsible retail experience, including cash handling and customer service responsibilities.
Working knowledge of point-of-sale systems, cash controls, and basic computer applications.
Must be available to work a variety of shifts, including evenings and weekends.

Nice To Haves

Post-secondary coursework in business, retail operations, or customer service is an asset.
Previous experience leading, coaching, or scheduling staff in a grocery, food, or retail environment is preferred.
Current food handling, WHMIS, or other store-required safety training is an asset.

Responsibilities

Supervise front-end team members, assign duties, monitor performance, and support training to ensure efficient checkout operations and strong customer service.
Oversee cashiering standards, cash handling, till balancing, refunds, voids, and related front-end controls to maintain accuracy and minimize loss.
Respond to customer inquiries, service issues, and escalated concerns in a prompt, professional manner while supporting a welcoming and member-focused store environment.
Prepare schedules, coordinate staffing levels, support store opening and closing routines, and collaborate with store leadership to maintain service levels and operational readiness.
Maintain front-end housekeeping, merchandising standards, promotional execution, and compliance with safety, policy, and loss prevention requirements.
Perform other duties as assigned.
Represent Co‑op values and support its community‑focused mission

Benefits

Competitive salaries
Comprehensive benefits package
Group Life Insurance
Short- & Long-Term Disability
Extended Health and Dental
Employer-contributed pension plan, matched at 6% of salary
Team Member Purchase Rebate Program
Team Member Volunteer Incentive Program
Home Centre Preferred Pricing
EFAP (Employee and Family Assistance Program)
Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases