Full Time Front End Supervisor

The TJX Companies, Inc.•Annapolis, MD

2d•Onsite

About The Position

Annapolis Homegoods is now Hiring for a Full Time Front End Supervisor. This position requires leading a team in a fast paced environment and providing excellent customer service. The Front End Supervisor is responsible for driving TJX Credit Card Results. The preferred candidate should have a background in leading a successful team. This position requires training, coaching and leading by example. If this position matches your experience and sounds like it would be a good fit for you then please apply here and call the store to set up an interview. Ask for the hiring manager!

Requirements

High School graduate or equivalent degree preferred
Available to work flexible schedule including evenings and weekends
Able to work as a team member
Excellent interpersonal skills
Exceptional customer service skills
Able to lift heavy merchandise with/without reasonable accommodations
Able to train and provide direction to others
Able to run a register/handle money
Must be able to handle confidential information with discretion
Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty.
Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
Acts with integrity to adhere to company policy and procedures.
Promotes a culture where everyone feels welcomed, valued, and engaged.
Has a strong desire to achieve team and individual results.
Available and willing to work in multiple areas of the store as needed
Promotes a “Highly Satisfied” customer experience
Drives customer loyalty through programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback, goals, and company initiatives
Trains and mentors all Associates on Policies and Procedures
Provides recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
Audits and approves paperwork
Maintains cleanliness, recovery, and organizational standards throughout the frontline
Monitors all frontline equipment, communicating issues to management
Executes and adheres to Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a safe environment, reporting any type of safety hazard in the store
Other duties as assigned