Front End - Service Supervisor

Albertsons Companies•Deer Lodge, MT

3d•Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

Strong communication and interpersonal skills
Ability to lead, coach, and motivate a team
Customer-focused mindset with strong problem-resolution skills
Ability to remain calm and professional in high-pressure situations
Strong organizational and multitasking abilities
Leadership and team supervision
Customer service excellence
Operational execution and problem-solving
Decision-making and accountability
Time management and adaptability in a fast-paced environment
Front End operations, including POS systems and cash handling procedures
Company policies, safety standards, and sanitation guidelines
Basic math, weights and measures, and cash accountability practices
Product awareness and general store operations
Ability to supervise and direct teams effectively
Ability to operate and troubleshoot registers, scanners, and related equipment
Ability to analyze situations and make sound decisions quickly
Ability to stand/walk for extended periods and lift up to ~55 lbs
Ability to maintain awareness of safety risks and respond appropriately
Ability to work a flexible schedule, including evenings, weekends, and holidays
Ability to work in a fast-paced, high-stress retail environment
Must demonstrate honesty, integrity, and adherence to company policies
Ability to maintain a professional appearance and uphold grooming standards

Responsibilities

Deliver fast, friendly, and accurate customer service while resolving customer concerns professionally
Supervise and coordinate Front End operations, including cashiers, courtesy clerks, and service desk associates
Monitor customer traffic and adjust staffing to maintain service levels
Ensure front end standards for cleanliness, safety, and overall appearance are maintained
Manage cash handling processes, including tills, pickups, loans, refunds, and approvals
Support and enforce company policies, procedures, and safety standards
Perform register operations and serve as backup cashier as needed
Conduct store walks, delegate tasks, and follow up to ensure completion
Handle operational issues such as scan errors, system issues, and front-end emergencies
Promote a positive team environment and ensure associates present a professional image

Benefits

Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay)
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Sick pay and PTO/Vacation pay are accrued based on hours worked
Paid holidays are issued at 7-9 days annually
Quarterly bonus, subject to Company bonus plans