Front-End Sales Coordinator

Woodfield Landscaping•Bel Air, MD

6d•Onsite

About The Position

Woodfield Outdoors is seeking a proactive and highly organized Front-End Sales Coordinator to serve as the first point of contact for prospective clients and support the beginning stages of our sales process. This is more than a traditional receptionist or administrative position. The right person will confidently engage prospective clients, understand their needs, explain the Woodfield experience, qualify opportunities, schedule appointments, and ensure every lead receives timely and professional follow-up. Woodfield Outdoors creates exceptional outdoor living spaces, including pools, pavilions, outdoor kitchens, entertainment areas, and custom landscaping projects. With more than 30 years of experience, we are committed to teamwork, transparency, communication, integrity, and trust. We take pride in delivering outstanding projects and an exceptional client experience--from the very first conversation through project completion.

Requirements

Previous experience in sales coordination, inside sales, customer service, appointment setting, client relations, or a similar client-facing position.
Excellent verbal and written communication skills.
Upbeat, personable, confident, and naturally enthusiastic.
Professional and polished when communicating with prospective clients.
Ability to connect easily with different personalities and make people feel welcomed and comfortable.
Strong listening and questioning skills.
Comfortable qualifying prospective clients and discussing their needs.
Highly organized with excellent attention to detail.
Strong follow-through and personal accountability.
Ability to manage multiple leads, conversations, appointments, and follow-up activities simultaneously.
Comfortable using CRM systems and maintaining accurate records.
Ability to learn and confidently explain Woodfield Outdoors' services and sales process.
Self-motivated and comfortable working independently while contributing to a team environment.
Consistent, dependable, and proactive in following established sales processes.

Nice To Haves

Experience using Pipedrive or a similar CRM.
Experience working in residential construction, remodeling, landscaping, pools, outdoor living, home improvement, or another design-driven service industry.
Previous inside-sales or appointment-setting experience.
Experience working with higher-end residential clients.
Familiarity with lead qualification and sales pipeline management.

Responsibilities

Serve as the first point of contact for prospective Woodfield Outdoors clients.
Answer incoming sales calls in a professional, friendly, and enthusiastic manner.
Engage prospective clients and gather information about their project needs, goals, timeline, and expectations.
Qualify incoming leads based on established criteria.
Clearly explain Woodfield Outdoors' design, consultation, and sales process.
Schedule qualified appointments for the sales team.
Ensure prospective clients understand next steps and know what to expect from the Woodfield experience.
Enter and maintain complete and accurate lead information.
Update and maintain the Pipedrive CRM daily, including lead information, activities, notes, status changes, and follow-up tasks.
Follow up consistently with prospective clients by phone, email, or other approved communication channels.
Maintain accurate follow-up reminders and ensure opportunities do not fall through the cracks.
Coordinate smooth and thorough handoffs from initial qualification to the appropriate salesperson.
Communicate important client information and expectations to the sales team prior to appointments.
Track appointment activity, lead status, and follow-up completion.
Help maintain strong appointment show rates through timely confirmations and communication.
Support the sales team with front-end coordination and administrative needs related to prospective clients.
Identify opportunities to improve lead management, client communication, CRM accuracy, and the overall prospective-client experience.

Benefits

Full-time position
Competitive compensation of $23-$27 per hour, based on experience
Target hiring rate of approximately $25 per hour for a strong candidate
Performance incentive opportunities
Opportunity for a compensation review after the first 90 days based on performance
Benefits package
Professional growth opportunities
Supportive and team-oriented work environment
An important role in Woodfield Outdoors' sales process and prospective-client experience
The opportunity to work with a respected company known for quality, craftsmanship, and client satisfaction