Front End Revenue Cycle Training Specialist, Downtown Nashville (HW)

Heritage Medical Associates•Nashville, TN

5d•Onsite

About The Position

The Front-End Revenue Cycle Training Specialist is responsible for designing, delivering, maintaining, and evaluating training programs for clinic staff focused on patient access workflows within Epic. This role ensures staff are not only proficient in system navigation (Epic Cadence/Prelude) but also understand the critical “why” behind front-end processes and their direct impact on revenue cycle performance, denial prevention, and patient experience. The Specialist serves as a subject matter expert in scheduling, registration, insurance verification, benefits investigation, authorizations and workqueue management while promoting standardized workflows across clinics. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

3-5+ years of experience in: Patient Access / Front-End Revenue Cycle OR Epic Cadence / Prelude super user, trainer, or lead role
High school education equivalent or higher
Strong working knowledge of: Insurance verification and eligibility processes, Benefits investigation, Prior authorizations and referrals, Scheduling and registration workflows
Experience working within Epic (Cadence and/or Prelude)
Proven ability to train, coach, or mentor staff
Strong communication and presentation skills

Nice To Haves

Epic Certification or Credentialing in: Cadence or Prelude
Previous training or education role in a healthcare setting
Experience with workqueues and denial prevention strategies
Knowledge of payer rules, medical necessity, and authorization requirements

Responsibilities

Develop and deliver training programs for front-end staff including: Patient registration (Prelude), Scheduling workflows (Cadence), Insurance eligibility and verification, Benefits investigations, Prior authorizations and referrals, Workqueue management (eligibility, authorization, scheduling, referral, patient)
Facilitate instructor-led, virtual, and at-the-elbow training sessions
Evaluate learner competency and provide remediation as needed
Create and maintain training materials, job aids, and workflow guides
Promote standardized front-end workflows across all clinics
Identify process gaps and partner with leadership to implement improvements
Reinforce best practices that reduce denials and improve clean claim rates
Translate operational workflows into clear, teachable content
Educate staff on how front-end actions impact: Claims accuracy, Reimbursement, Denials and rework
Emphasize the importance of: Accurate insurance verification, Timely and complete authorizations, Correct scheduling practices
Partner with clinic leadership, revenue cycle teams, and Epic analysts
Support onboarding of new hires and ongoing staff development
Act as a resource for front-end staff regarding workflows and Epic functionality
Assist with Epic upgrades, optimizations, and training rollouts