Front End Manager-Rye Brook, NY

Albertsons Companies•Village of Port Chester, NY

4d•Onsite

About The Position

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers and all other Front End Management. Oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Requirements

Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
Ability to deal with the public and project a positive image.
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
Ability to stand or walk for long periods of time. Ability to move quickly.
Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Ability to present a positive image to the public.
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
Knowledge of basic mathematics and weights and measures.

Responsibilities

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Company’s philosophy of personalized service.
Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as necessary.
Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensure front end is operational and that it projects a positive image.
Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
Enforces dress and grooming standards for all employees.
Responsible for compliance to company policies, procedures and applications in the Front End.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties as directed or required.

Benefits

Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay).
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Medical
Dental
401k
Vision
Disability insurance
Life insurance
Sick pay
PTO/Vacation Pay or Flexible Time Off
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401k eligibility)
Quarterly bonus