Front End Manager

Good Food Holdings Companies • Santa Cruz, CA

7d • $22 - $35 • Onsite

About The Position

New Leaf Community Markets, a cooperative founded in 1985, prioritizes sustainable, locally-produced food and the well-being of its guests, staff, and community. Their mission is to be a purveyor of good, offering natural foods and caring for people, the planet, and social justice. They foster an inclusive, friendly environment where staff can thrive, celebrating differences and promoting progressive employment practices. The company values Community, Integrity, Sustainability, Quality, and Respect, and uses business as a force for change.

This Front End Manager position is accountable for the overall success of the Front-End department, encompassing financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. It is a management role that requires leadership aligned with company values, promoting a positive and progressive work environment in accordance with the company's mission, vision, values, and policies.

Requirements

• Knowledge of Front-End Department / prior Front-End management experience required.
• Previous supervisory or management experience required.
• Entry to mid-level proficiency with MS Office.
• Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.
• Excellent written and verbal communication skills required.
• Basic to intermediate math and computation skills required.
• Skills to read, understand and follow through on verbal and written instructions.
• Skills to exercise good judgment at all times.
• Skills to resolve conflicts and analyze a variety of situations to find a solution.
• Ability to speak, read and understand English.

Nice To Haves

• Previous customer service, food service, retail or grocery experience preferred.

Responsibilities

• Manages and provides oversight to all areas of the department.
• Assesses, prioritizes, and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
• Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Meets financial goals and schedules department accordingly.
• Develops and executes a plan when results do not meet expectations without compromising quality and service standards.
• Establishes cash handling, register and return procedures for department and ensures compliance.
• Assists cashiers with complex returns.
• Ensures department is trained and complies with alcohol sales and other state / local regulations.
• Maintains Front End resource guide and ensures cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Meets labor and margin goals and schedules department accordingly.
• Develops and executes a plan when results do not meet expectations.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock.
• Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Balances administrative tasks with presence on floor.
• Performs other tasks and duties as assigned.
• Manages and provides oversight to all areas of the team.
• Directly manages staff, including review writing, scheduling and providing ongoing coaching, hiring, development and feedback.
• Assesses, prioritizes and delegates tasks and workflow.

Benefits

• Comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed