Front End Manager

K-VA-T Food Stores•Knoxville, TN

1d•Onsite

About The Position

The Front End Manager is responsible for promoting and maintaining efficient and courteous customer service at all times, ensuring no more than two customers are waiting in line. This role involves supervising and monitoring all functions of the front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The manager is accountable for the security of the safe, change funds, and all financial transactions, including check cashing and approving checks. They must also enforce company policies regarding coupon handling, supply usage, and maintaining a clean and organized front end environment. Additionally, the Front End Manager must ensure adherence to company dress code policies and all state and local laws, as well as company procedures, related to the sale of age-restricted products like alcoholic beverages and tobacco. They are also responsible for managing various payment methods, including WIC, EWIC, Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards, and Tax Exempt accounts. Inventory management for the customer service area and candy racks, proper handling of two-party and payroll checks, and overseeing banking and armored car services are also key duties. The role includes managing money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery tickets. Ensuring associates take scheduled breaks and lunches, verifying bank deposits, answering phone calls, and enforcing child labor laws are also part of the responsibilities. Finally, the manager must be knowledgeable about and enforce anti-money laundering (AML) policies and money service business (MSB) compliance, and perform other duties as assigned.

Requirements

Must be 18 years of age or older
Ability to meet standard Physical and Mental demands
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis
Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies

Responsibilities

Promote and maintain efficient and courteous service to customers at all times to ensure that “No more than two customers waiting in line” policy is always followed.
Supervise and monitor the total functions of the front end.
Supervise and monitor all cashiers, courtesy clerks, and fuel associates.
Supervise and monitor the computer room operator and coordinate lane pick-ups.
Maintain security of safe and change funds.
Count safe during scheduled shifts.
Know and enforce security policies and procedures for store safes.
Keep safes locked at all times.
Accountable for security of all safe combinations, keys, and numbers entrusted to you at all times.
See that all cash, deposits and pick-ups are properly handled.
Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed.
Promote use of ValuCard.
Monitor and enforce coupon handling procedures.
Monitor supply usage.
Promote and maintain good housekeeping on the front end including: Clean check stands, Clean store fronts (inside and out), Keep shopping carts clean and litter free, Keep parking lot free of debris and stray shopping carts, Keep adequate number of shopping carts on front end at all times.
Know and enforce company dress code policies including proper use of name tags.
Ensure that all funds are maintained and secured.
Follow all policies and procedures regarding any and all rental equipment.
Know, follow, and enforce all state and local laws, as well as company policies and procedures regarding the sale of alcoholic beverages, tobacco products, and any other age restricted products.
Know, follow and enforce all federal and state laws and company procedures regarding WIC and processing of EWIC.
Maintain and enforce all policies and procedures for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt.
Assist in maintaining the proper inventory levels of all items for sale in customer service area and candy racks.
Follow and enforce proper procedures for handling two-party checks and authorized payroll check procedures including check fees.
Follow and enforce all policies and proper procedures on banking and armored car services.
Follow proper procedures for the sale of Money Transfers, Money Orders, Postage Stamps, Coin Machines, Hunting and Fishing License, Rentals, Promotional Tickets and Lottery/Lotto tickets.
Ensure that all front end associates take all breaks and lunches as scheduled.
Verify all funds received from bank in accordance with company policies and procedures or armored car services.
Answer and facilitate all incoming phone calls.
Know, follow, and enforce all company policies regarding child labor laws.
Assist in giving produce tests to authorized cash register operators on weekly basis.
Assist in keeping checkout lines moving as fast as possible.
Assist cashiers in unloading the bottom of shopping carts.
Know, follow, and enforce all anti-money laundering (AML) policies and money service business (MSB) compliance.
Other duties may be assigned as needed.