Macey's Front End Manager

Ridley's Family Markets•Santaquin, UT

3d•Onsite

About The Position

The Front End Manager is responsible for ensuring a high level of customer service and productivity at the front end of the store. This role involves managing front-end operations, promoting positive customer relations, maintaining team morale, and ensuring compliance with company policies. The manager will also be responsible for overseeing cash handling, supply management, and adherence to relevant laws and store policies, particularly in slot areas. This position requires strong communication, problem-solving, and leadership skills.

Requirements

Previous front end experience.
Must be 21 or older to assist in slot areas.
Must be 21 years of age to sell tobacco products and/or alcohol and supervise the sales for all under 21.
Ability to apply common sense understanding to instructions furnished in written, oral, or diagram form or when helping resolve a team member or guest concern.

Responsibilities

Exhibit and develop maximum customer relations through friendly and courteous behavior.
Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
Maintain good working relationships with other department managers with the objective of improving sales storewide.
Comply with all company policies, programs and directives as specified in the Code of Conduct.
Provide professional examples for other store team members to follow.
Communicate information about Ad items, special prices, coupon deals or other features that apply to the store’s sales program to the front-end.
Immediately notify proper personnel of any pricing errors or items not found in file.
Continually observe the front-end for proper coverage during high volume times and ensure additional help as needed.
Help whenever needed and operate the cash register efficiently, bag guest purchases, and perform all related checkout procedures in a fast, friendly, and accurate manner.
Ensure the availability, control, and proper use of front-end supplies (bags, register tapes, office forms, cleaning supplies, etc.) within established budgets and guidelines.
Ensure timely pick-up, control, accuracy, and security of the cash register and safe.
Implement all related security and cash drawer accounting procedures as outlined by company policies.
Follow company policy in opening and closing the store.
Be aware of and adhere to Nevada County/State laws and store policies regarding the front ‘slot’ areas.
Ensure guests receive prompt and accurate change and maintain proper control of these funds.