Front End Manager Trainee - Portage

Strack & Van Til•Portage, IN

2h•Onsite

About The Position

The Front-End Manager is responsible for the leadership and daily operation of the store’s front-end area, ensuring exceptional customer service, accurate cash handling, and efficient workflow. This exempt-level position reports to the Service Manager and directly supervises all Front-End staff and Bookkeepers. The Front-End Manager fosters a welcoming and organized environment for both customers and team members while upholding the service and operational standards of Strack & Van Til.

Requirements

High School diploma or equivalent required
Minimum of 1-2 years of experience in retail or grocery store operations with supervisory responsibilities.
Strong leadership and interpersonal skills with a focus on service, efficiency, and accuracy.
Proficient in cash handling, POS systems, and financial auditing processes.
Excellent problem-solving skills and ability to stay composed in high-pressure situations.
Attention to detail in pricing accuracy, signage, and promotional compliance.

Nice To Haves

additional coursework in customer service or management preferred

Responsibilities

Leads, trains, and develops the Front-End team and Bookkeepers to ensure operational efficiency and exceptional customer service.
Oversees scheduling, staffing, and daily task execution for front-end personnel.
Provides coaching, performance feedback, and ensures accountability across all direct reports.
Maintains a strong presence at the front of the store to ensure customers are greeted, assisted, and checked out promptly and professionally.
Resolves customer service issues effectively, modeling calm and solution-focused leadership.
Reinforces a positive and helpful attitude among all front-end team members.
Oversees all front-end cash handling procedures, including cash drawer counts, safe audits, and till reconciliation.
Ensures accurate register functions, proper refund and void procedures, and compliance with company cash policies.
Coordinates with Bookkeepers to ensure daily financial transactions and reporting are accurate and timely.
Partners with department managers to coordinate pricing audits and sale execution.
Addresses and resolves any pricing discrepancies that affect customer trust or register accuracy.
Monitors front-end efficiency, appearance, and cleanliness to ensure a smooth customer checkout experience.
Implements front-end service initiatives such as express lanes, bagging standards, and customer assistance procedures.
Conducts regular reviews of front-end processes to identify and act on areas for improvement.
Enforces store policies related to security, safety, and loss prevention at the front end.
Trains staff on emergency procedures, accident response, and safe equipment handling.
Partners with management to identify risk areas and develop preventative measures.
Communicates effectively with the Service Manager and other departments leads to ensure alignment and consistency in store operations.
Assist Service manager with scheduling and provide feedback on staffing, customer trends, and front-end challenges to inform store decisions.