Front End Manager | Availability Required 6 am to 11 pm

Good Food Holdings Companies • Portland, OR

3d • Onsite

About The Position

Accountable for the overall success of the Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. This is a management/leadership position responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values, and policies. The role requires managing and providing oversight to all areas of the department, assessing, prioritizing, and delegating tasks while also performing cashiering, bagging, and carry-outs as needed. It involves establishing service expectations, training staff for exceptional customer experiences, and maintaining excellent department conditions. The manager models customer service, handles escalated customer situations, and demonstrates a solid understanding of financial goals, developing plans to meet them. Responsibilities include establishing and ensuring compliance with cash handling, register, and return procedures, as well as ensuring adherence to alcohol sales regulations and other state/local regulations. The role also involves maintaining the Front End resource guide, ensuring cashier accuracy, and adhering to company invoice, credit, transfers, and inventory procedures. Coaching the department on inventory management, handling damaged/spoiled product, and maintaining a working knowledge of department equipment for training and troubleshooting are key. Maximizing efficiency through leveraging resources and labor, balancing administrative tasks with floor presence, and adhering to work and food safety policies are also crucial. The position requires demonstrating sound judgment, decision-making, utilizing a DEI lens, building trust, and promoting a collaborative team environment.

Requirements

• 2 + years previous supervisory or management experience in a retail or food service environment required.
• Knowledge of retail Front End Department prior Front-End management experience required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Entry to mid-level proficiency with MS Office.
• Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.
• Must complete and maintain any required alcohol selling, food and work safety trainings/certifications.

Nice To Haves

• Previous customer service, food service, retail or grocery experience preferred.

Responsibilities

• Manages and provides oversight to all areas of the department.
• Assesses, prioritizes and delegates tasks and production while also cashiering (register, POS or self-checkout units) and bagging customer purchases and performing carry-outs.
• Establishes and maintains service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs / policies.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches staff to do the same.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them. Works with department manager to meet labor and margin goals and schedule department accordingly. Develops and executes a plan when results do not meet expectations.
• Partners with department manager to establish cash handling, register and return procedures for department and ensures compliance. Assists cashiers with complex returns.
• Partners with department manager to ensure department is trained and complies with alcohol sales and other state/local regulations.
• Assists in maintaining Front End resource guide and ensuring cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards. Ensures self-checkout area is staffed appropriately by trained staff.
• Balances administrative tasks with presence on floor.
• Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.
• Performs other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Medical benefits (for full-time, regular-status staff working 24+ hours/week)
• Dental benefits (for full-time, regular-status staff working 24+ hours/week)
• Vision benefits (for full-time, regular-status staff working 24+ hours/week)
• Pre-tax spending accounts (for full-time, regular-status staff working 24+ hours/week)
• Life insurance (for full-time, regular-status staff working 24+ hours/week)
• Accidental Death & Dismemberment (AD&D) benefits (for full-time, regular-status staff working 24+ hours/week)
• Disability benefits (for full-time, regular-status staff working 24+ hours/week)
• 401(k) program participation (for staff 21+ years of age who have worked for 60 days)
• Paid Time Off (PTO)
• Paid holidays (eligibility depends on schedule and tenure)
• Supplemental leave pay (such as parental or bereavement)
• Store incentive program based on financial & operational goals
• Paid time for volunteering at a 501(c)3 non-profit
• Discounts on some forms of public transportation
• Adoption assistance
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed