Front End Lead Part Time

BJ's Wholesale Club • Plymouth Meeting, PA

1d • Onsite

About The Position

The Front End Lead oversees the frontline operations in the absence of the Front End Manager. This role involves coaching, teaching, and developing all frontline team members to ensure excellent member service and the successful execution of membership programs and initiatives. The FEL is responsible for monitoring, driving, and coaching for desired membership and member experience goals and results, ensuring all membership products are offered and member orders/requests are processed positively, timely, and efficiently. The position also includes delegating work, monitoring staffing, and ensuring compliance with operational standards, while providing excellent customer service. BJ’s Wholesale Club is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states, serving over 8 million members with unbeatable value and convenience on a wide range of products.

Requirements

• Basic math skills required.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Responsibilities

• Oversee the frontline (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Model and provide excellent Member service, while coaching, teaching and developing team members to do the same.
• Drive membership metrics through acquisition, retention, loyalty and experience programs.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide input on evaluation of frontline Team Members on tasks, responsibilities and expectations.
• Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
• Perform front end responsibilities including closing through POS, and handling Member escalated service issues.
• Act with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Act as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scan all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
• Load shopping carts when necessary.
• Manage self-checkout lanes and scan and pan lanes.
• Assist Members with operations and technical difficulties.
• Collect payments via cash, check, or other charge payments from customers.
• Issue receipts, refunds, credits, or change due to Members.
• Stay up-to-date on all merchandise promotions, advertisements, and product information.
• Discount purchases by scanning and redeeming coupons.
• Supervise the cleanliness of the front of club member servicing areas.
• Navigate within system applications.
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain all club policies and procedures.
• Know their business/business acumen.
• Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
• Lead through change.
• Model leadership competencies, build credibility and act as a champion for business growth.
• Communicate effectively and provide the information teams require to be successful.
• Build high performing teams by creating a culture of collaboration.
• Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver results and execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
• Teach, coach and lead through the club level training process.
• Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement.
• Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Lead teams to deliver GOLD club standards daily: Grand opening look daily, all items stocked and promotional plans executed, maintain visible accurate signage, clean and organized, inside and out.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees