Front End Lead Full Time

BJ's Wholesale Club • Merritt Island, FL

2d • Onsite

About The Position

BJ’s Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. This role involves coaching, teaching, and developing frontline team members to ensure excellent member service and the successful execution of membership programs and initiatives. The Front End Lead is responsible for monitoring and driving membership/member experience goals, ensuring positive and efficient processing of membership products and member requests. This position also involves delegating work, monitoring staffing, ensuring compliance with operational standards, and providing excellent customer service.

Requirements

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Oversees the frontline (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
• Loads shopping carts when necessary.
• Manages self-checkout lanes and scan and pan lanes.
• Assists Members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments from customers.
• Issues receipts, refunds, credits, or change due to Members.
• Stays up-to-date on all merchandise promotions, advertisements, and product information.
• Discounts purchases by scanning and redeeming coupons.
• Supervises the cleanliness of the front of club member servicing areas.
• Ability to navigate within system applications.
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Ensures a safe and positive environment and experience for the team members.
• Ensures a safe and positive environment and experience for the members.
• Guarantees service excellence through all points of contact.
• Sets service standard expectations for all team members.
• Provides team support and empowerment to resolve every member concern.
• Defines and models GOLD - Grand opening look daily.
• Ensures all items are stocked and promotional plans are executed.
• Maintains visible accurate signage.
• Ensures cleanliness and organization, inside and out.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed