Front End Lead Full Time

BJ's Wholesale Club•Batavia, NY

1d•Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. The Front End Lead oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.

Requirements

Basic math skills required.

Nice To Haves

Prior leadership experience preferred.
Prior Membership or sales knowledge and experience preferred.
Prior cashier experience preferred.

Responsibilities

Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
Drives membership metrics through acquisition, retention, loyalty and experience programs.
Drives member engagement, speed, and productivity on the front end.
Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
Loads shopping carts when necessary.
Manages self-checkout lanes and scan and pan lanes.
Assists Members with operations and technical difficulties.
Collects payments via cash, check, or other charge payments from customers.
Issues receipts, refunds, credits, or change due to Members.
Stays up-to-date on all merchandise promotions, advertisements, and product information.
Discounts purchases by scanning and redeeming coupons.
Supervises the cleanliness of the front of club member servicing areas.
Ability to navigate within system applications.
Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
Performs other duties as assigned, including working in other departments as needed.
Maintains all club policies and procedures.
Regular, predictable, full attendance is an essential function of this job.