FRONT END/LEAD CLERK

The Kroger Co.•Brown Deer, WI

About The Position

The Front End/Lead Clerk provides day-to-day support for all Front End department operations, policies, processes, and procedures. The role helps improve the efficiency of Front End, Customer Service Center, and Accounting operations; supports a safe and effective customer service experience; and helps maintain a clean, organized, and pleasant shopping environment. The clerk trains and coaches customer service managers and front-end supervisors, supports company initiatives and process improvements, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position may require performing any and all duties assigned and must be performed with or without reasonable accommodation.

Requirements

Willingness to work mornings, afternoons, evenings, or nights as work demands.
Willingness and availability to work weekends and holidays as needed, with emphasis on Prime Time.
Store retail experience emphasizing customer service and front-end operations.
Ability to multitask and handle large workloads.
Effective written and oral communication skills.
Ability to learn a wide range of computer applications, including Microsoft Word, Excel, PowerPoint, ACE, and Supersked.
Understanding of key components of department operations, including managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, and expense control.
Past work record exhibiting a high level of integrity and dependability.

Nice To Haves

Thorough experience in customer service and all phases of front-end operations.

Responsibilities

Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
Ensure safe, effective, and efficient customer service throughout the department.
Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
Provide training, support, and follow-up on all aspects of Key Retailing.
Coach and train the customer service manager and front-end supervisors.
Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
Support store management and the customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
Follow through on special assignments and perform any and all duties as assigned.
Perform the essential functions of the position with or without reasonable accommodation.