Front End/Floor Supervisor

Kroger•Wauwatosa, WI

2d•Onsite

About The Position

This role involves supervising the front end of the store, focusing on customer service, operational efficiency, and team coaching. The supervisor is expected to model exceptional customer service, engage with customers, and ensure smooth check-out operations. They will also be responsible for coaching associates, managing schedules, and maintaining cleanliness and safety standards.

Requirements

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Nice To Haves

Previous comparable experience

Responsibilities

Model exceptional customer service and engagement behaviors.
Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
Spend at least 90% of time on customer approach side of the check lanes.
Be an approachable, visible source of assistance to both customers and associates.
Maintain self-checkout and total front end queuing standards.
Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
Ensure till audits are being performed.
Supervise basket retrieval process.
Maintain break schedules for front end associates.
Make sure carry-outs are offered to customers.
Supervise cleanliness and safety conditions for front end and restrooms.
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.