Front End/Floor Supervisor
About The Position
This role involves modeling exceptional customer service and engagement behaviors, greeting and engaging with customers, and being a visible source of assistance. The supervisor will maintain front-end standards, coach associates on procedures and best practices, ensure till audits are performed, supervise basket retrieval, manage break schedules, ensure carry-outs are offered, and oversee cleanliness and safety conditions for the front end and restrooms. Additionally, the supervisor will supervise and coach direct reports, conduct performance reviews, and provide feedback.
Requirements
- Previous comparable experience
Responsibilities
- Model exceptional customer service and engagement behaviors.
- Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
- Spend at least 90% of time on customer approach side of the check lanes.
- Be an approachable, visible source of assistance to both customers and associates.
- Maintain self-checkout and total front end queuing standards.
- Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
- Ensure till audits are being performed.
- Supervise basket retrieval process.
- Maintain break schedules for front end associates.
- Make sure carry-outs are offered to customers.
- Supervise cleanliness and safety conditions for front end and restrooms.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
