Front End Department Supervisor

Lowes•Riverhead, NY

1d•$27 - $29•Onsite

About The Position

The Front End Department Supervisor is responsible for leading a team to ensure operational excellence and outstanding customer service. This role involves assigning tasks, coaching associates, monitoring performance metrics, and maintaining a safe and secure environment. In locations without a Fulfillment DS, this supervisor will also oversee fulfillment activities, including order picking, staging, and customer pickup. The Manager-on-Duty (MOD) responsibilities include providing overall store leadership, managing staffing and operations, and ensuring a positive customer and associate experience.

Requirements

High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
4 Years of Experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the process of training, mentoring and developing associates
Experience working cross-functionally
Experience Using Microsoft Office Suite
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment
Experience in customer service role
Experience in a leadership role with direct report responsibility
Experience working in the home improvement retail sector
Experience working in a fast paced, dynamic retail environment
Experience in key carrying role with manager-on-duty responsibilities
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Responsibilities

Assign team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary.
Participate in interviews and provide input into selection decisions for new associates.
Connect with the team daily to understand challenges and elevate issues when necessary.
Provide open and timely feedback and performance coaching, redirecting ineffective behavior.
Encourage team to share ideas and best practices for customer service and support activities.
Empower others to make decisions while providing guidance.
Provide recognition for accomplishments and effective behaviors.
Foster an environment of associate growth and development through coaching and feedback.
Identify and address associate relations concerns.
Empower and coach the team to follow proper processes and achieve operational efficiencies.
Monitor and drive the team to achieve key operational performance metrics.
Identify barriers to operational processes or customer experience and implement solutions.
Respond quickly and effectively to unexpected events by reprioritizing tasks.
Monitor the use of store power equipment, ensuring safe operation.
Maintain a focus on safety, security, and shrink prevention.
Conduct daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for theft or security risks.
Recommend operational strategies to reduce unproductive time, waste, or product loss.
Analyze operational activities and determine ways to reduce impact on the customer.
Seek performance feedback and pursue self-development opportunities.
Proactively build and maintain collaborative relationships with cross-functional partners.
Adapt quickly and effectively to work challenges and organizational change.
Oversee and drive efficiencies in both front end and fulfillment activities.
Drive excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to inquiries, and addresses concerns.
Ensure appropriate headcount is allocated based on customer demand for fulfillment and front-end functions.
Research shortages or overages, deposit cash, and handle register pulls and loans.
Monitor Customer Service desk activity and support when needed.
Validate readiness of all delivery orders and communications.
Research and monitor short picks.
Validate that all orders are being picked and staged on time.
Cross-functionally train in other areas of the store.
Receive and direct calls appropriately.
Conduct walks of fulfillment area, bays, or inventory to ensure clean and safe areas.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery truck orders.
Validate items being carried in and out of the store.
Provide full leadership over the store as Manager-on-Duty (MOD), driving engagement, customer service, and staffing and operational efficiency.
Walk the store, observing customer/associate interaction and providing in-the-moment coaching as MOD.
Ensure associates are equipped and prepared to deliver quality sales and service as MOD.
Ensure Specialty and Pro areas are properly staffed, engaging with customers, and driving sales as MOD.
Shift associates to areas of high customer traffic or department hotspots as needed as MOD.
Manage associate response to call buttons as MOD.
Validate that aisles remain clean, safe, and free of clutter as MOD.
Hand off shift observations in-person to the next MOD.
Funnel non-MOD activities to appropriate non-MOD leaders as MOD.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards