Front End / Customer Experience Manager - FT

CLARKS MARKET INC • Aspen, CO

6d • Onsite

About The Position

The Front End/Customer Experience Manager plays a key role in ensuring a smooth and enjoyable customer experience in the store. This position is responsible for managing all front-end operations, including cashiers, baggers, and customer service staff, while fostering a welcoming, efficient, and customer-friendly environment. The Manager will also address customer concerns, ensure proper staffing, oversee cashier performance, and manage daily financial reconciliation.

Requirements

• High school diploma or equivalent
• 3+ years of experience in retail management, preferably in a grocery or front-end setting.
• Proven ability to manage a team, solve problems, and deliver excellent customer service.
• Strong communication, leadership, and organizational skills.
• Experience with POS systems and basic financial reconciliation.
• Exceptional customer service skills and a customer-first mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in cash handling and basic financial procedures.
• Strong problem-solving skills and ability to make quick decisions.
• Ability to train, motivate, and lead a team.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Regularly required to stand, walk, and move about for extended periods.
• Must be able to lift up to 30 pounds.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Lead and develop a team focused on delivering exceptional customer service.
• Handle customer inquiries, complaints, and feedback professionally and efficiently, resolving any issues that arise.
• Create and maintain a customer-first culture across the front-end team.
• Supervise all front-end operations, including registers, bagging, and customer service desk.
• Ensure cash handling procedures are followed, and daily financials are reconciled accurately.
• Monitor checkout efficiency to minimize wait times and maintain customer flow.
• Manage point-of-sale (POS) systems and troubleshoot any issues as they arise.
• Train, mentor, and schedule front-end staff, ensuring adequate coverage during peak hours.
• Monitor employee performance, provide constructive feedback, and conduct performance evaluations.
• Lead by example, ensuring high standards of professionalism and customer engagement.
• Ensure the front-end is stocked with necessary supplies (bags, register tape, etc.).
• Monitor impulse purchase sections (candy, magazines, etc.) for stock and presentation.
• Enforce company policies and procedures related to cash handling, customer interaction, and safety.
• Ensure compliance with all local, state, and federal laws, including food safety regulations and labor laws.
• Oversee the proper training and safety of all front-end employees.
• Act as the first point of contact for escalated customer service issues.
• Resolve conflicts between staff or between customers and staff in a fair and timely manner.
• Generate reports on front-end performance, customer service metrics, and employee productivity.
• Maintain open communication with store management and other department heads to ensure cohesive operations.

Benefits

• health, dental and vision insurances
• generous paid time off
• 401k plan with employer matching
• company paid life insurance
• supplemental insurance plans (STD, LTD, etc.)
• employee assistance program
• employee discount
• ski/bus pass discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED