Front End Coordinator

Fresh Thyme Market•West Des Moines, IA

18h•Onsite

About The Position

The Front End Coordinator is responsible for efficiently processing customer sales transactions at the front registers, maintaining proper cash control, ensuring customer satisfaction, and safeguarding company assets. The role assists customers as needed while maintaining a friendly, energetic demeanor and following all procedural guidelines. The Coordinator supports accurate and efficient operation of cash registers and helps ensure outstanding service throughout the checkout lanes. The position also includes department tasks such as stocking and merchandising products, maintaining pricing and signage, complying with food-safety procedures, and meeting sales-floor condition expectations. The role requires reliable attendance, appropriate use of the production planner and Fresh Dashboard, and completion of required certifications, including ServSafe certification.

Requirements

High school diploma or equivalent.
Two to three years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to consult with customers on matters related to the department.
Ability to lead an organization that practices working safely.
Ability to mentor team members, including hourly team members.
Successful completion of all required certifications.
ServSafe certification.
Reliable and consistent attendance.

Nice To Haves

Previous experience in the natural foods industry.

Responsibilities

Ensure customers receive outstanding service through the checkout lanes.
Greet customers entering the store and respond promptly to customer needs.
Assist in overseeing the accurate and efficient operation of cash registers.
Receive payments by cash, check, credit card, gift card, or automatic debit.
Operate the cash register, scan items, enter PLU or UPC information manually, and display purchase costs, tax, and rebates.
Maintain clean and orderly checkout areas and keep personal items out of the area.
Ensure completion of Point of Sale transactions and proper control of register cash.
Model exceptional, fast, and friendly customer service.
Review customer surveys and feedback from the previous day or week.
Prepare, package, and stock store and display merchandise appropriately.
Comply with price changes and food-safety requirements.
Order items that require manual ordering.
Stock, rotate, and face merchandise according to department procedures.
Remove inferior or out-of-code products from display and ensure they are not sold.
Ensure products are accurately priced and sale prices are current.
Consult with customers about consumer products when needed.
Execute advertisement set requirements, including signage.
Meet or exceed sales-floor condition expectations in the department.
Promote a safe work environment.
Use the production planner and Fresh Dashboard properly.
Complete other daily tasks as required.