(USA) Front end Coach

Walmart•Westminster, CO

3d•Onsite

About The Position

This position leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. It involves communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, and leading company change efforts. The role requires providing clear expectations and guidance to implement business solutions and communicating business objectives. The coach models exceptional customer service, manages customer service initiatives, resolves customer issues, and provides process improvement leadership. They drive financial performance and sales by reviewing P&L statements, managing budgeting and forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to mitigate shrink. The role includes supervising and developing hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset. It also involves coordinating job-related activities, building relationships with stakeholders, supporting plans, identifying improvement opportunities, and demonstrating adaptability. The position ensures compliance with company policies, supports the company's mission, values, and ethics, and promotes a culture of belonging, respect for individuals, integrity, customer focus, and striving for excellence. Walmart, founded by Sam Walton, has grown into the world's biggest retailer, committed to helping customers save money to live better. The company is reinventing the shopping experience, with associates playing a crucial role in shaping the future of retail and improving millions of lives globally. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Requirements

2 years’ of college; OR
1 year’s retail experience and 1 year’s supervisory experience; OR
2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (TourtoTeach)
Communicates and collaborates with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction
Introduces and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model
Manages and supporting customer service initiatives (for example store of the community and community outreach programs)
Ensuring customer needs, complaints, and issues are successfully resolved
Developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements
Managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales
Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes
Developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
Provides supervision and development opportunities for hourly associates by hiring, training and mentoring of associates
Assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and developing qualified associates to meet staffing needs and achieve company growth potential
Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders
Supporting plans and initiatives to meet customer and business needs
Identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results
Identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans
Utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices
Builds high-performing teams, embraces differences in people, cultures, ideas and experiences
Creates a workplace where associates feel seen, supported and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Works collaboratively, builds strong and trusting relationships
Communicates with impact, energy and positivity to motivate and influence
Attracts and retains the best talent, empowers and develops talent and recognizes others contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics and compliance
Models the Walmart values to support and foster our culture
Holds oneself and others accountable
Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us (e.g. creating a sense of belonging, eliminating waste, participating in local giving)
Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent
Delivers results while putting the customer first
Considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans
Makes decisions based on data insights and analysis
Balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes
Drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates, with tuition, books, and fees completely paid)