(USA) Front End Coach

Walmart • Gainesville, TX

19h • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops store teams, provides supervision and development opportunities for associates, and drives customer service, financial performance, sales, and operational results in a designated store area. The role teaches and trains associates, listens to them, tours the store to provide feedback, communicates expectations and business objectives, and leads company change efforts. It models Walmart's customer service standards and supports customer service initiatives, resolving customer needs, complaints, and issues while leading process improvements.

The position reviews profit and loss statements; assists with budgeting, forecasting, and expense control; oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes; and develops plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, assigns duties to, and recognizes associates, builds accountability, and supports staffing and talent development. The role also coordinates work with stakeholders, tracks progress toward goals, identifies improvement opportunities, promotes continuous learning, and ensures compliance with company policies, values, ethics, and business practices.

Walmart describes its culture as centered on respecting the individual, acting with integrity, serving customers and members, and striving for excellence. The position supports belonging, talent development, accountability, customer-focused decisions, continuous improvement, and Walmart's goal of becoming a regenerative company.

Requirements

• Meet one of the following minimum qualification paths: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate business objectives and expectations.
• Lead company change efforts and help associates implement business solutions related to store operations, merchandising, technology, and company direction.
• Model customer service standards and support customer service initiatives, including community outreach programs.
• Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, recognize, and supervise associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
• Build relationships with key stakeholders, coordinate and oversee job-related activities, communicate goals, measure progress, and address improvement opportunities.
• Promote adaptability, continuous learning, collaboration, accountability, and a workplace culture of belonging.
• Ensure compliance with company policies and procedures and provide direction on applying company values, ethics, and business practices.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree