(USA) Front End Coach

Walmart•Union, MO

1d•Onsite

About The Position

Provides overall leadership and direction for store operations by developing associates, driving customer service excellence, and executing business initiatives. Oversees financial performance through effective management of sales, expenses, and operational processes while ensuring strong merchandising, inventory flow, and shrink control. Ensures a high-quality customer experience by modeling the One Best Way (OBW) service standards and leading customer-focused programs. Builds and develops talent through hiring, training, coaching, and fostering a culture of accountability and belonging. Maintains compliance with company policies and upholds Walmart’s values by promoting integrity, collaboration, and continuous improvement across all areas of the business.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Leads and develops high-performing teams by training, coaching, and actively listening to associates.
Regularly tours stores using the Tour-to-Teach approach to provide real-time feedback and drive continuous improvement.
Communicates and collaborates effectively with associates at all levels regarding store operations, business initiatives, merchandising, and company direction.
Champions change by setting clear expectations, providing guidance, and aligning teams to execute business solutions and objectives.
Models exceptional customer service by consistently demonstrating the One Best Way (OBW) service model.
Leads customer-focused initiatives such as Store of the Community and local outreach programs.
Ensures customer concerns and issues are resolved effectively, develops action plans to address gaps, and drives process improvements to deliver a high-quality customer experience.
Drives sales and financial performance by analyzing Profit & Loss statements, supporting budgeting and forecasting, and controlling expenses in alignment with sales.
Oversees merchandise presentation, seasonal transitions, inventory flow, and operational execution.
Implements strategies to reduce shrink and achieve sales and profit goals.
Recruits, hires, trains, and mentors associates while setting clear expectations and providing consistent feedback and recognition.
Builds bench strength by developing associates for future roles and supporting company growth.
Fosters a culture of belonging and engagement to retain top talent.
Coordinates and oversees key initiatives by building strong relationships with stakeholders and aligning efforts to meet business and customer needs.
Establishes clear goals, tracks progress, and holds teams accountable for results.
Identifies opportunities for improvement, adapts to change, and promotes continuous learning.
Ensures adherence to company policies, procedures, and ethical standards.
Promotes Walmart’s mission, values, and Open Door Policy by providing guidance and reinforcing accountability in all business practices.
Builds inclusive, high-performing teams by valuing diverse perspectives and creating a culture where associates feel supported, connected, and empowered.
Communicates with clarity, energy, and positivity to motivate and influence others.
Attracts, develops, and recognizes talent to drive engagement and success.
Demonstrates the highest standards of ethics, accountability, and transparency.
Acts with humility and self-awareness while fostering trust and compliance.
Supports Walmart’s regenerative goals by contributing positively to associates, customers, and the community.
Delivers results with a customer-first mindset.
Adapts to evolving customer behaviors and applies EDLP and EDLC principles to business strategies.
Uses data and insights to make balanced decisions that consider all stakeholders.
Encourages innovation, curiosity, and continuous learning.
Takes calculated risks, demonstrates resilience, and supports others through change.
Drives ongoing improvement by leveraging new technologies and developing skills across the team.

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term disability
long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.