(USA) Front End Coach 404 San Marcos

Walmart • San Marcos, TX

5d • Onsite

About The Position

This position leads and develops teams by teaching, training, and actively listening to associates. It involves touring stores, providing feedback, and communicating with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads company change efforts, provides clear expectations and guidance for implementing business solutions, and communicates business objectives to teams effectively. The Front End Coach models and demonstrates exceptional customer service, manages customer service initiatives, ensures customer needs are met, and develops action plans for improvement. This role also drives financial performance and sales by reviewing P&L statements, managing budgets, forecasting, and controlling expenses. It ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, while developing action plans to mitigate shrink and achieve sales and profit goals. The position provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and developing qualified associates. It also ensures compliance with company policies and procedures, supports the company mission, values, and standards of ethics and integrity, and promotes a culture of belonging, continuous improvement, and adaptability.

Requirements

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates.
• Tours stores and provides feedback to associates.
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates.
• Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies and provides process improvement leadership.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements.
• Manages and assists in budgeting, forecasting, and controlling expenses in the designated business area.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
• Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently.
• Develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments.
• Develops and maintains relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives, building accountability for and measuring progress in achieving results.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.
• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
• Utilizes and supports the Open Door Policy.
• Provides direction and guidance on applying policies and procedures in executing business processes and practices.
• Builds high-performing teams and embraces differences in people, cultures, ideas, and experiences.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models the Walmart values to support and foster the company culture.
• Holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Considers and adapts to how, where, and when customers shop.
• Applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data insights and analysis.
• Balances short and long-term priorities.
• Considers customers, associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn.
• Takes calculated risks, demonstrates courage and resilience.
• Encourages learning from mistakes.
• Drives continuous improvements.
• Adopts and encourages the use of new technologies and skills.
• Supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program (for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
• Performance-based bonus awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree