(USA) Front End Coach

Walmart•Natchitoches, LA

1d•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops store teams by training, listening to associates, touring the store and providing feedback, and communicating store operations, merchandising, business initiatives, and company direction. The role helps lead company change efforts and provides clear expectations and guidance to implement business solutions. The position models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and leads process improvements to deliver a high-quality customer experience. It drives financial performance and sales in the designated store area by evaluating profit and loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The Front End Coach hires, trains, mentors, supervises, and develops associates; assigns duties; communicates expectations; recognizes contributions; and develops talent to meet staffing needs. The role coordinates business activities, maintains stakeholder relationships, establishes goals and accountability, measures progress, identifies improvements, promotes continuous learning, and ensures compliance with company policies and values. It is also expected to foster belonging, act with integrity, serve customers and members, and strive for excellence through continuous improvement and adoption of new technologies and skills.

Requirements

At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, and develop teams; listen to associates, tour stores, and provide feedback.
Communicate store operations, technology, business initiatives, merchandising, and company direction to associates at all levels.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer service standards and support customer service initiatives and community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and develop qualified associates.
Coordinate job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, establish objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity.
Promote a workplace where associates feel seen, supported, connected, and able to thrive.
Use data, insights, and analysis to make decisions while balancing short- and long-term priorities and considering relevant stakeholders.
Encourage continuous improvement, learning from mistakes, adaptability, and the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential based on location and Complex Structure compensation based on external factors, for certain positions.