(USA) Front End Coach

Walmart•College Park, MD

8h•$65,000 - $100,000•Onsite

About The Position

The Front End Coach leads and develops teams through training, active listening, store tours, and feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction, while leading change and providing clear expectations and guidance. The position models exceptional customer service and supports customer service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It drives financial performance and sales for the designated store area by reviewing profit and loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and addressing shrink to achieve sales and profit goals. The Front End Coach hires, trains, mentors, supervises, and recognizes associates; assigns duties; sets expectations; and develops talent to meet staffing needs and support company growth. The role coordinates activities and initiatives, builds stakeholder relationships and accountability, measures results, identifies improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. Walmart describes its culture through the principles Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The position is based at the Georgetown, Delaware store. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation, and a state pay differential where applicable.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance to implement business solutions.
Model customer service standards and support customer service initiatives and community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive sales and financial performance for the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, set expectations, and develop associates to meet staffing needs and company growth goals.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, set objectives, measure progress, and address improvement opportunities.
Promote belonging, collaboration, accountability, adaptability, and continuous learning.
Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.