Front End Clerk

Hy-Vee, Inc.•Manchester, IA

5d•Onsite

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt and friendly service to customers, operates and monitors self-checkout registers and service counter, and stocks, replenishes, and faces product as needed throughout the store.

Requirements

Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
Less than High School or equivalent experience.
Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Smiles and greets customers in a friendly manner in all areas of the store.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting customer suggestions or requests.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Assists customers with their orders at the self-checkout lanes.
Processes refunds for customers and department approved refunds.
Operates a cash register to complete customer transactions accurately, efficiently, and promptly.
Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, counts back change, and issues receipts.
Sells and redeems lottery.
Processes rental transactions for Rug Doctors.
Answers customer questions and concerns and follows-up with appropriate personnel.
Ensures compliance with local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows the location of merchandise.
Reviews weekly store ad to note price changes and sale items.
Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
May give cash refunds or issue credit memorandums to customers for returned merchandise or directs the customer to the appropriate personnel.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Assists store management as required (e.g., store displays, decorations for special promotion/events).
Knows code dates on perishable items and can explain to customers.
Cleans registers, restrooms, breakroom, backroom, sweeps and mops the floor, and tends to supply needs.
Performs other job related duties, assists in other areas of the store and works on special projects as needed.