Front-End Clerk

Sendiks Fine Foods Inc•Brookfield, WI

4h•Onsite

About The Position

PRIMARY OBJECTIVE: To perform customer checkout transactions. To provide customer assistance in bagging groceries, carry out service and collection of carts. To contribute toward ensuring a positive shopping environment for customers and a positive working environment for employees. NATURE AND SCOPE: Emphasis in this position is on following front-end checkout procedures in all transactions, ensuring customer service for bagging of groceries in the proper manner, placing of groceries in the automobile in proper manner and collection of carts from parking lot in a safe manner, maintaining positive customer relations and expedient processing of all orders. This position requires register/scanner operation, reading, lifting, and standing. Also requires ongoing heavy lifting and pushing, walking, exposure to outside conditions and wet surfaces. It also requires ongoing social skills, verbal interaction, judgment/decision making, and the ability to work as a team, attention to detail, listening skills and initiative. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Front-End Manager or person in charge.

Requirements

Ability to perform register/scanner operation
Ability to read
Ability to lift and carry up to 50 lbs.
Ability to stand
Ability to perform ongoing heavy lifting and pushing
Ability to walk
Exposure to outside conditions and wet surfaces
Ongoing social skills
Verbal interaction skills
Judgment/decision making abilities
Ability to work as a team
Attention to detail
Listening skills
Initiative
Ability to push/pull up to 100 lbs.
Ability to operate equipment (scanner, register, scale, paging system, Tellermate, calculator, carts, electronic carts, pallet jack)
Ability to reach, grab, turn, kneel, squat, stoop, bend
Memorization skills
Writing skills
Math skills

Responsibilities

Process customers’ orders in an accurate, efficient and prompt manner
First question after greeting the customer should be “Did you find everything you were looking for?”
Ask for coupons and check for items on the bottom of the cart before beginning each customer’s order
Scan each item so it is properly identified by the register system
Obtain prices for items not identified by the register system, print out receipt, fill in product description and turn in at end of shift
Have a working knowledge of the most frequent PLU codes
Use care in the handling of product
Utilize proper etiquette for paging over the paging system
Use phones at even registers to call departments for price checks – do not leave your register if possible
Ensure that carts are available for customers
Collect carts in a safe manner and transport to the cart area
Ensure a six to seven cart maximum
Remove debris from all carts
Maintain all carts and perform minor repairs
Take damaged carts to the back room
Ensure positive customer relations and satisfaction
Greet and thank all customers and provide prompt and courteous service
Direct customer problems to the Front-End Manager or other office personnel as appropriate
Answer or refer questions and respond to requests as needed (if able, should take customer to the product)
Make determination and respond to customer assistance needs promptly
Ensure proper handling of all forms of tender and coupons
Properly count and enter cash into the register system
Verify information on checks and if acceptable, enter and properly utilize check verification system, properly tender checks into the register system
Enter proper tender per transaction (debits, charges, gift certificates, etc.)
Maintain a neat and organized till
Count money back to the customer, handing coin first then bills
Count till at the end of the shift for accountability
Bag groceries for customers
Make sure groceries are bagged properly for each customer. Size up each customer and their order and bag appropriately
Ask all customers if they would like a carry out
Check the bottom of the cart to see if everything has been paid for
Check to make sure the customer has all their groceries when they leave, and nothing is left on the counter
Wrap flowers carefully
Follow Front-End security procedures
Keep all tenders locked in a secure location
Notify appropriate personnel in cases of theft or shoplifting
Lock your till under cash drawer when going on break or lunch
Perform other miscellaneous duties
Clean the Front-End and other areas as needed
Fill bags at the end of the registers
Return shop backs
Do price checks
Clean the employee lounge
Occasionally help out in other departments
Gather shopping baskets and carts
Clean pull out bagging shelves
Follow all store and department policies and procedures