Front End/Courtesy Clerk

Kroger•Maple Valley, WA

23h•Onsite

About The Position

The Front End/Courtesy Clerk is responsible for creating an outstanding customer experience through exceptional service. This role involves establishing and maintaining a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Minimum Customer service experience
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)

Nice To Haves

Prior experience as a Bagger or Courtesy Clerk

Responsibilities

Greet, engage, and assist customers
Process customer transactions through the check lane quickly, accurately, and efficiently
Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy
Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss
Understand and adhere to guidelines on restricted sale items (i.e., alcohol, tobacco, DVDs)
Report pricing discrepancies to the Scan Coordinator
Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons
Stay current with present, future, seasonal and special ads
Adhere to all food safety regulations and guidelines
Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Adhere to all local, state and federal laws, and company guidelines
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential functions of this position with or without reasonable accommodation