Front End Clerk and Stocker

Hy-Vee, Inc.•Maquoketa, IA

4d•Onsite

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient, and friendly customer service. Responsibilities include operating and monitoring self-checkout registers and the service counter, operating a cash register to complete customer transactions, and bagging customer’s items. Additionally, the role involves stocking, replenishing, and facing product as needed throughout the store. The ideal candidate will have a growth mindset, be results-oriented, customer-focused, and possess strong professionalism.

Requirements

Must be able to carry out detailed but uninvolved written or verbal instructions.
Must be able to deal with a few concrete variables.
Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
Have the ability to understand and follow verbal or demonstrated instructions.
Ability to write identifying information.
Ability to request supplies verbally or in writing.
Less than High School or equivalent experience.

Nice To Haves

Understanding of local, state, and company policies on sales of tobacco, liquor, and lottery tickets.
Knowledge of value, look-up numbers, department numbers, and features of items.

Responsibilities

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
Smiles and greets customers in a friendly manner in all areas of the store.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, and noting/passing along customer suggestions or requests.
Answers the telephone promptly and provides friendly, helpful service.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Assists customers with their orders at the self-checkout lanes.
Processes refunds for customers and department-approved refunds.
Operates a cash register to complete customer transactions accurately, efficiently, and promptly.
Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges, figures discounts, counts back change, and issues receipts.
Sells and redeems lottery tickets.
Processes rental transactions for Rug Doctors.
Answers customer questions and concerns and follows up with appropriate personnel.
Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows the location of merchandise in the store and back room.
Reviews weekly store ad to note price changes and sale items.
Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.
May give cash refunds or issue credit memorandums to customers for returned merchandise or directs the customer to the appropriate personnel.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Assists store management as required (i.e., store displays, decorations for special promotion/events).
Knows code dates on perishable items and can explain to customers.
Cleans registers, restrooms, breakroom, backroom, sweeps and mops the floor, and tends to supply needs.
Performs other job-related duties, assists in other areas of the store, and works on special projects as needed.